Privacy Policy — ebb999 Online Casino Bangladesh

Last Updated: 1 January 2026

This Privacy Policy ("Policy") describes how ebb999 ("Platform", "we", "us", "our") collects, processes, stores, and shares your personal data when you visit, register on, or use the ebb999 website and services. By creating an account or continuing to use our platform, you acknowledge that you have read and understood this Policy in full.

ebb999 is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform. We handle all personal information in accordance with applicable data protection principles and industry best practices. This Policy applies to all users of ebb999, including players based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh, as well as any other permitted jurisdiction.

This Policy should be read alongside our Terms & Conditions, which form an integral part of your agreement with ebb999. If you have any questions about how we handle your data, please contact our support team at [email protected].

At a Glance

How We Protect Your Data

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256-Bit SSL Encryption

Every piece of data transmitted between your device and the ebb999 platform is protected by industry-standard 256-bit SSL encryption. This ensures your personal details, payment information, and account credentials cannot be intercepted by third parties during transmission.

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Secure Data Storage

Personal data is stored on secure servers with restricted access controls. Only authorised ebb999 personnel with a genuine operational need are permitted to access personal data, and all such access is logged and audited regularly.

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No Data Selling

ebb999 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely to operate, improve, and personalise your experience on the ebb999 platform.

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Your Rights, Respected

You have the right to access, correct, and request deletion of your personal data at any time. ebb999 will respond to all verified data requests within a reasonable timeframe and in accordance with applicable data protection requirements.

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Transparent Cookie Use

ebb999 uses cookies and similar tracking technologies to ensure platform functionality, remember your preferences, and analyse usage patterns. You can manage your cookie preferences through your browser settings at any time.

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Minimal Data Collection

We collect only the personal data that is strictly necessary for the purposes described in this Policy. We do not collect sensitive personal categories of data such as racial or ethnic origin, political opinions, or biometric data unless required by applicable law.

1 Personal Data We Collect

When you register for and use an ebb999 account, we collect various categories of personal data in order to deliver our services securely and in compliance with our operational and legal obligations. The categories of data we collect are set out below.

Identity Data

Full name, date of birth, gender, nationality, and copies of identification documents such as national ID card or passport.

Contact Data

Email address, phone number, and residential address including city and postcode.

Account Data

Username, encrypted password, account preferences, language settings, and communication preferences.

Financial Data

Payment method details (bKash, Nagad, Rocket, Upay, bank account, card details), transaction history, deposit and withdrawal records.

Technical Data

IP address, device type, browser type and version, operating system, time zone, and session identifiers.

Usage Data

Games played, bets placed, betting history, session duration, pages visited, and features accessed.

Communications Data

Records of your correspondence with our support team, including emails, chat transcripts, and support ticket history.

We may also collect data from third parties in certain circumstances, including identity verification agencies, fraud prevention services, and payment processors, for the purposes of verifying your identity and preventing financial crime.

2 How We Use Your Personal Data

ebb999 uses the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the purposes described below.

To create and manage your ebb999 player account and verify your identity at registration and at any subsequent point required.
To process deposits, withdrawals, and all other financial transactions on your account.
To provide access to casino games, sports betting markets, and all other platform features.
To comply with our anti-money-laundering (AML) obligations and know-your-customer (KYC) requirements.
To detect, investigate, and prevent fraudulent activity, cheating, collusion, and other prohibited conduct.
To send you service-related communications, including account notifications, security alerts, and transaction confirmations.
To send you promotional communications about bonuses and offers, where you have consented to receive such communications.
To monitor your gaming activity for responsible gaming purposes and apply any self-imposed limits you have set.
To analyse platform usage patterns and improve the quality, functionality, and security of our services.
To respond to your customer support enquiries and resolve any disputes.
To comply with any applicable legal, regulatory, or governmental obligations.

Where ebb999 relies on your consent as the legal basis for processing your data — for example, for marketing communications — you may withdraw that consent at any time by contacting [email protected] or by updating your communication preferences in your account settings. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

3 Sharing Your Personal Data

ebb999 does not sell your personal data to third parties. We may, however, share your data with carefully selected third-party service providers where it is necessary to deliver our services or to comply with our legal obligations. All third parties who receive your data are bound by strict confidentiality obligations and are permitted to use your data only for the specific purpose for which it was shared.

Payment processors and mobile financial service providers (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard) to facilitate deposits and withdrawals.
Identity verification and KYC service providers to confirm your identity and age.
Fraud prevention and AML screening services to detect and prevent financial crime.
Game studio providers (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) for the purpose of delivering game content and resolving disputes.
IT infrastructure and cloud hosting providers that store and process platform data on our behalf.
Customer support software providers who facilitate our live chat and ticketing systems.
Legal, regulatory, or law enforcement authorities, where we are required or permitted to do so by applicable law.

🔒 ebb999 requires all third-party service providers to implement appropriate technical and organisational security measures to protect your personal data. We conduct due diligence on all partners before sharing any personal information with them.

4 Cookies and Tracking Technologies

ebb999 uses cookies, pixel tags, and similar tracking technologies to operate the platform effectively and to improve your experience. Cookies are small text files stored on your device when you visit our platform.

Essential Cookies

Required for the platform to function correctly. They manage your login session, security tokens, and basic preferences. These cannot be disabled.

Analytics Cookies

Help us understand how players use the platform so we can identify areas for improvement. Data collected is aggregated and anonymous.

Preference Cookies

Remember your settings and preferences — such as language and game display options — so you do not need to re-enter them on each visit.

Marketing Cookies

Used only with your consent to deliver relevant promotional content based on your activity on the platform.

You can control and manage cookies through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the ebb999 platform. Your browser documentation provides instructions on how to adjust cookie settings for your specific browser.

5 Data Retention

ebb999 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required to meet our legal and regulatory obligations. The retention periods we apply are as follows:

Account and identity data is retained for the duration of your account relationship with ebb999 and for a minimum of five years following account closure, in accordance with AML and financial record-keeping obligations.
Transaction and financial records are retained for a minimum of five years from the date of the transaction.
Customer support communications are retained for two years from the date of the last interaction.
Technical and usage data is retained for up to 24 months from collection, after which it is anonymised or deleted.
Marketing consent records are retained for the duration of your account relationship and for one year following any withdrawal of consent.

When personal data is no longer required, ebb999 will securely delete or anonymise it in accordance with our internal data management procedures.

6 Your Data Rights

As a user of the ebb999 platform, you have a number of rights in relation to the personal data we hold about you. You may exercise any of the following rights by contacting us at [email protected].

Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request correction of any inaccurate or incomplete personal data.
Right to Erasure: You may request deletion of your personal data where there is no legitimate reason for us to continue processing it, subject to our legal retention obligations.
Right to Restrict Processing: You may request that we limit our processing of your data in certain circumstances.
Right to Data Portability: You may request a structured, machine-readable copy of the data you have provided to us.
Right to Object: You may object to our processing of your data for direct marketing purposes at any time.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting prior processing.

ebb999 will respond to all verified data rights requests within 30 calendar days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

7 Children and Minors

⚠️ The ebb999 platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered an account on the ebb999 platform, please notify us immediately at [email protected]. We take the protection of minors very seriously and will act on all such reports promptly.

8 Changes to This Privacy Policy

ebb999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will notify registered players via email or through an in-platform notification prior to the changes taking effect.

The "Last Updated" date displayed at the top of this Policy will always reflect the most recent revision. We encourage you to review this Policy periodically to stay informed about how ebb999 protects your personal data. Your continued use of the platform following any update constitutes your acceptance of the revised Policy.

For any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact our dedicated support team at [email protected]. All data-related enquiries will be handled within Bangladesh Standard Time (BST, UTC+6) business hours.

ebb999 Privacy Policy